Healthcare and Hospital Security and Workplace Violence Consultant and Expert
Are Your Employees, Patients, Families and Visitors Safe? Do They Feel Safe? Do They Know You Care?
How do you balance your need to be an open, nurturing and welcoming facility against your duty to properly and reasonably protect your people, assets and reputation?
Is your Hospital and Clinic Security Program a strategically planned and synergistic system that cost effectively prevents and mitigates your real threats and risks, or is it a relatively random collection of measures applied over the years as a reaction to particular incidents and concerns?
Does your Healthcare Workplace Violence Program and Plan include the comprehensive components of Prevention, Mitigation/Threat Management and Response? Does it address the prevention and mitigation of all too common assaults against healthcare staff? Does it meet and exceed regulatory requirements?
Have you implemented an early intervention, multi-disciplinary team-based, risk assessment and management process to safely identify, assign a level of risk and manage patients, family members and employees with a proclivity toward violence as they move through your system?
Have you remembered the safety and security of your outlying facilities including clinics, urgent care, physician's offices, MOB's, stand-alone ER's, PT, etc.? These outlying facilities can face the same sorts of threatening and violent behavior that the hospital can face, without the same level of resources.
Healthcare Security and Workplace Violence Consulting Experience
All work is performed by a board-certified security and workplace violence consultant and expert with over 40 years’ security management experience
As a hospital security consultant we’ve served large and small healthcare systems in almost every U.S. state
We worked with 16 hospitals and clinics following deaths by shootings and stabbings and bring lessons learned to our work
We've identified and apply the latest and most effective and efficient healthcare industry best practices
We understand the unique healthcare culture and business challenges and structure our recommendations and plans to support and reflect your culture while protecting people, assets and reputation and while managing budgets
Hospital Security and Workplace Violence Consulting Services Provided
Comprehensive Healthcare Security and Violence Management Assessments or “Targeted” (i.e. Emergency, Security Department, Workplace Violence, Accessibility, Behavioral Health, Outlying Facilities, etc.) Vulnerability and Risk Assessments and Surveys
Development of Related Policies, Procedures and Plans
Review and Enhancement of Contract or Proprietary Security Officer and Police Programs to include numbers/staffing, posts, scheduling, training, recruitment, retention, tasks, motivation, supervision, equipment, etc.
Review and Development of Healthcare and Hospital Workplace Violence Programs and Plans to Include the Key Components of Prevention, Mitigation/Threat Management, Response and Recovery
Review and Development of Processes to better protect staff from assault to include early intervention, multi-disciplinary team-based patient risk assessment and management
Training of Staff and Security Officers on Security and Safety Awareness and Responsibilities, Recognizing the Early Warning Signs of Violence, Safety During Threats and Violence, etc.
Support During and Following Incidents such as Active Shooters, Assaults, Threats and Related Crises
Trends Affecting Healthcare Security and Violence Management
Increase in assaultive behavior against healthcare staff, especially in Emergency Departments and Behavioral Health facilities and units
Resultant ED and BH staff who feel less safe
Increased admittance and higher acuity of behavioral health patients, largely due to diminishing availability of mental health resources
Increase in aggressiveness of drug seekers
The Opioid epidemic
Decline in civility and respect among many
Domestic violence spill-over into the healthcare workplace against patients and employees
Expansion throughout service regions with smaller facilities like clinics, urgent care, elder care, MOB’s, smaller hospitals, rehab, pain management, family health centers, etc. Note that staff at these facilities can face the same sorts of aggressive and even threatening behavior, but lack the resources, of the larger hospitals
Security departments and programs becoming more proactive, innovative and system-based
System and Hospital Consolidations and Mergers
Aggressive, confrontational and violent behavior related to the pandemic
Our healthcare security and workplace violence clients include Children’s Hospital of Wisconsin (following a shooting), Good Shepherd Medical Centers of Longview and Marshall, TX – now CHRISTUS Health (following a mass stabbing), four hospitals of Alexian Brothers Health in Chicago (after a stabbing), three hospitals of Adventist Health in Chicago, Florida Hospital in Orlando, FL (now AdventHealth), St. Peter’s Hospital and Albany Memorial Hospital in Albany, NY, Samaritan Medical Center in Watertown, NY, Regions Hospital in St. Paul, MN (Health Partners), St. Vincent’s Medical Center in Bridgeport, CT (now Hartford Health), SMS Healthcare in St. Louis, MO, Lawrence + Memorial Hospital in New London, CT, Norwalk Hospital in Norwalk, CT, Gillette Children’s Hospital in St. Paul, MN, Harrison County Hospital in IN, Intermountain Healthcare in Utah, Children’s Hospital of Central CA in Fresno, CA, Danbury Hospital in Danbury, CT (following a shooting), Good Samaritan Hospital in Troy, NY, Frederick Memorial Hospital in Frederick, MD, three hospitals of Scottsdale Health in Scottsdale, AZ (following a shooting), Central Peninsula Hospital in Soldotna, AK (following a shooting), three hospitals of Baptist Hospital in Jacksonville, FL (following a shooting), Covenant Medical Center in Lubbock, TX, Denver Health, East LA Doctors Hospital in Los Angeles, CA, Wabash General Hospital in Mt. Carmel, IL, Memorial Hospital of South Bend, IN, Milford Hospital in New Milford, CT, Southeast AL Medical Center in Dothan, AL, Memorial Hospital of Converse County in Douglas, WY, Satilla Regional Medical Center in Waycross, GA, Rogers Memorial Psychiatric Hospitals in Wisconsin, Community Memorial Hospital in Ventura, CA, Hospital for Special Surgery in NYC, NY, Clifton-Fine Hospital in Star Lake, NY, Jackson-Madison County Medical Center in Jackson, TN, three hospitals of Sacred Heart Health around Pensacola, FL, Marshfield Medical Center in Marshfield, WI, Essentia Health in Duluth, MN, St. John’s Hospital in Detroit, MI, Hollywood Presbyterian Medical Center in Hollywood, CA, four hospitals of HealthQuest (now part of W. CT Health) around Poughkeepsie, NY, Fairview Health/Univ. of MN Medical Center in Minneapolis, MN, North Memorial Health Hospital in Minneapolis, MN, Advent Health in Hendersonville, NC, Overlake Medical Center in Bellevue, WA, Humboldt Park Hospital in Chicago, Froedtert Hospital in West Bend, WI, and Doctors Hospital at Renaissance in McAllen, TX.
2022 Joint Commission Workplace Violence Standard
The Joint Commission’s has a new Workplace Violence Standard for 2022 for Healthcare Facilities. Whether you fall under the Joint Commission or not, such a standard will be an industry standard. Required elements include:
An Annual Worksite Analysis of the Workplace Violence Program including an investigation of past incidents and an analysis of how the WPV policies and procedures, training, education and environmental design reflect best practices and conform to relevant laws and regulations
A process is established for continually monitoring, internally reporting and investigating related incidents, injuries and failures
The hospital provides related training, education and resources. This should include front-line staff including screeners, receptionists and patient access.
Leaders create and maintain a culture of safety and quality throughout the hospital. Especially in these days of heightened aggressive, confrontational and threatening behavior, setting a respectful, civil and safe culture is particularly important.
This is an opportunity to, above checking a box, create or refine a workplace violence program that truly prevents and mitigates harm to your staff and patients. While the healthcare industry faces inherent risks in working daily with the public, much can be done to reduce the risks. Assaultive behavior against staff, amplified by the pandemic, has been increasing across the country.
I can assist. My role is to offer best practices that have worked elsewhere, to provide an objective outside perspective and to bring my extensive experience and lessons learned from incidents of violence. I have been conducting more “targeted” assessments of workplace violence programs and/or of higher risk areas such as Emergency and Behavioral Health.
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